Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Your Satisfaction is Our Priority.

All the goods are inspected before shipment. Please always inspect your order upon reception. Due to the handmade nature of the product, there may be slight differences between the actual item and the pictures. Therefore, refunds will not be accepted based on product variations.

But if you received damaged items or missing items from your order, please send your order detail (with problems) to hello_cynthia@hotmail.com immediately. We will refund or resend new items once we get your requirements.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if you are not satisfied with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In addition, please be sure to measure the size before purchasing, we are currently unable to provide returns due to the size does not fit.

To start a return, you can contact us at hello_cynthia@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return first will not be accepted. 

Please Note: 14-day back does not include a free return shipping label. Shipping and handling fees are non-refundable.
You can always contact us for any return question at hello_cynthia@hotmail.com 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, excluding shipping and handling. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If you didn't receive your parcel after 3 months. We will issue full refund for you.However, if the parcel cannot be delivered due to your personal problem, we are sorry but we cannot be held responsible for it.

Returns & Refunds Not Supported

According to the above policy, there are several situations that cannot be supported for return or refund, please be informed that：

3、We do not support refunds for packages not received due to personal reasons of the buyer, including but not limited to the buyer providing an incorrect address, the buyer moving, and the buyer not collecting the package from the post office in time.